Services

What we take off your plate.

Seven things you stop carrying, and one you have probably been wondering about. Everything underneath them is our problem, and we would rather describe it by what it gives you than by what it is called.

Keep everything running

Someone answers when a person in your office cannot work. Not a queue, not a ticket number that goes quiet — a person who already knows your office, your setup, and which of your people needs an answer in the next ten minutes.

What this means for you

You call one number and get someone who knows you.
Most of it is fixed remotely, while you keep working.
We come out when coming out is the honest answer.
Small things get done before they become the reason for a bad morning.

Keep your people connected

Nothing in an office is more visible than the wifi dropping during a client meeting, or email going quiet on a Monday morning. We look after the parts your people touch every hour of the day, and our whole ambition for them is that they stay boring.

What this means for you

The wifi reaches the back office and the conference room.
Email arrives, and most of what should never reach an inbox does not.
Everyone can find the file they need, and only the people who should.
Calls reach the right person, at a desk or not.
Working from the kitchen table feels the same as working from the office.

Keep it secure

A break-in at a firm your size almost never starts with something clever. It starts with a password that got reused, a laptop nobody wiped, or an account still open eight months after somebody left. We close those doors and keep them closed.

What this means for you

A stolen password is not enough to get in.
Leavers lose access the day they leave, not eventually.
Your people learn to spot the message that looks almost right.
We watch for the odd thing at 2am, when nobody is looking.

Keep it recoverable

Copies you have never put back are not really copies. We keep more than one, keep one of them somewhere a bad Friday cannot reach, and test the restore on a schedule so that the answer is known before you need it.

What this means for you

You open Monday even if the worst happens Friday.
We can tell you how long getting back would take. In hours.
Nobody has to hope. We have already tried it.

Keep you compliant

Your insurer asks. Your biggest client asks. Sometimes a regulator asks. The question is always some version of what do you actually have in place — and the firms that struggle are the ones with no one able to answer it.

What this means for you

You get a straight answer to the questionnaire, in writing.
What we put in place matches what you told them.
Renewals stop being a week of digging.

Keep the equipment sensible

Buying a laptop in a hurry the week somebody starts is how a firm ends up with eleven different setups and nobody certain which one has what. We choose it, set it up before it reaches the desk, and retire it on a schedule you can see coming.

What this means for you

A new starter sits down to something that already works.
Everything is the same underneath, so anyone can be helped quickly.
You know what is due for replacement before it starts failing.
Moving office does not turn into a week of nobody working.

Keep you advised

Once or twice a year we sit down with you and go through what is ageing, what is coming, and what it will cost. No pitch. The point is that nothing lands on you as a surprise in the middle of your busy season.

What this means for you

You know what needs replacing before it fails.
You can put next year’s number in the budget with a straight face.
Nobody sells you something in an emergency.

AI, without handing your files to a stranger.

Most firms selling you AI will quietly send your client records to somebody else’s computer to do the work. For a practice holding files you are answerable for, that is a decision worth making on purpose rather than by accident.

We set it up to run on hardware in your own building instead. Your files stay where they are, nothing is used to train anybody else’s product, and if the honest answer is that you don’t need any of this yet, that is what you will hear.

A private assistant that never phones home

You run it on a machine in your own office. Ask it anything, and nothing leaves the building to answer.

Answers out of your own filing cabinet

Your people ask in plain words and get the answer from your own documents, with a note of which one it came from.

The dull half of the week, handled

Summaries, first drafts, sorting what came in overnight. The work nobody was ever glad to do.

Your people taught what not to paste into it

The quickest way to hand a client file to a stranger is to paste it somewhere helpful. We cover that in an hour.

A straight answer on whether it is worth it

Often it is not, or not yet. We would rather say so than sell you a project you did not need.

One person responsible for it afterwards

Everything we set up, we keep running. You are not left with something clever that nobody can maintain.

What it costs

We quote you directly, once we know what we’re taking on.

No published rates, no packages to pick from, no calculator that asks how many people you have and pretends that settles it. Every firm we look after is carrying something slightly different, and a number written before anyone has looked is a number that gets revised later.

So we look first. After the review you get a written quote for the work in front of us, and you will know what it covers before you decide anything. If it changes later, you hear it from us first.

See what you’re actually carrying.

Ninety minutes on site, a written report, no obligation. Half the time it says you’re in decent shape.

Book a free review