Industries
The front desk cannot stop, so nothing behind it can either.
There is a waiting room filling up and a phone that keeps ringing. Everything your people need in order to see patients has to be working at eight, every morning, without anybody having to think about it.
By eight the waiting room is filling and the phone has rung six times. Your front desk is checking people in, taking calls and pulling up charts at the same time. There is no slack anywhere in that day.
Which is why a small problem lands harder here than in most offices. Twenty minutes without the schedule means patients standing at a desk, a hygienist waiting in a room, and a day that never quite catches up. Nobody writes you a letter about it. They just remember.
You are also holding records that come with rules attached. There are federal obligations about how patient information is kept, who may look at it, and what you have to do if any of it gets out. If that day ever comes, what gets examined is what you had in place beforehand. Most practices your size have never had anybody whose job that was.
What we handle
What we take off your plate.
The same steady work underneath, pointed at what your week actually looks like.
Mornings that start on time
Whatever the front desk needs at eight has to be up at eight. We watch through the night, so most of what would have ruined a morning is handled before anybody unlocks the door.
The schedule is the practice
Losing the day's schedule hurts more than losing almost anything else, because the whole day is built on it. We keep it running, and we keep a copy your front desk could actually work from.
Patient records held the way the rules require
There are written obligations about who may open a chart and how it has to be protected, and they apply whether or not anybody ever explained them to you. We put the practical parts in place and write down what was done.
You can show what you have in place
An answer assembled after somebody asks is not much of an answer. We keep the record current, so a question from an insurer, an auditor or a patient is a filing task rather than a bad week.
A stolen password is not enough to get in
If your front desk shares one login, it is because the desk is busy and sharing is quicker. Everyone gets their own way in and a second step, so one leaked password does not open your charts.
Access that ends on somebody's last day
You turn over front desk staff, and hygienists, residents and temporary help come through. What each of them could open should close the day they finish, not eight months later when somebody happens to notice.
Open tomorrow if today goes wrong
We keep more than one copy of your records, keep one out of reach of a bad day, and put one back on a schedule so the answer is known in advance. You are told, in hours, how long being back would take.
Images that are still there in six years
You accumulate years of scans and pictures quietly, and they are often the one thing nobody has ever copied twice. We hold them the way everything else is held, with a copy somewhere a bad day cannot reach.
You do not have to decide anything to find out where you stand. We come out for ninety minutes, look at what is actually there rather than what a document says is there, and send you a written report a few days later — plain English, nothing you would have to translate before handing it to your practice manager or your insurer. You keep it either way, and about half the time it says you are in decent shape.
Start with the review.
Ninety minutes on site, a written report, and no obligation either way.